b99bet Privacy Policy

1. Introduction and Definitions

b99bet is a trusted online gaming and sports betting platform in Bangladesh. This Privacy Policy ("Policy") explains how b99bet collects, uses, stores and protects your personal information when you use our website, mobile application and related services (collectively, the "Platform").

Key terms used in this Policy are defined below:

• "Personal Information" means any information that can directly or indirectly identify you, such as your name, email address, phone number, date of birth and financial details.
• "Processing" means any operation performed on data — including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure or deletion.
• "We", "our" or "b99bet" refers to the entity that operates the b99bet platform.
• "You" or "User" refers to any person who registers an account on or uses our Platform.

By using our Platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please stop using our Platform.

2. Data Collection

b99bet may collect your information in several ways. We only collect the information that is necessary to provide, improve and secure our services.

2.1 Registration Information

When you create an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document (National ID or passport) — for verification purposes
• Information about your preferred payment method

2.2 Transaction Information

During deposits, withdrawals and other financial transactions, we record details about the transaction amount, time and method. For transactions made through bKash, Nagad, Rocket and Upay, the respective payment gateway's own privacy policy will also apply.

2.3 Automatically Collected Information

When you use our Platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Browsing activity on the Platform and game history
• Login time and session duration
• Information collected through cookies and similar technologies

3. Purpose of Data Use

b99bet uses your personal information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying and managing your account
• Processing deposits, withdrawals and other financial transactions
• Providing bonuses, rewards and promotional offers
• Determining and delivering VIP programme benefits

3.2 Security and Compliance

• Preventing fraud, money laundering and other illegal activities
• Following KYC (Know Your Customer) and AML (Anti-Money Laundering) policies
• Preventing unauthorised access to accounts
• Implementing responsible gaming policies

3.3 Service Improvement and Communication

• Improving the quality of our Platform and services
• Resolving technical issues and providing support
• Communicating important updates, policy changes and relevant information
• Analysing your preferences and usage patterns to create a personalised experience

4. Data Storage and Security

Ensuring the security of your information is one of b99bet's top priorities. We apply industry-standard security measures.

4.1 Technical Security Measures

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Stored personal and financial information is kept using advanced encryption methods.
• Firewall and Security Monitoring: Our servers are under 24/7 security monitoring.
• Two-Factor Authentication: An additional verification layer is used to protect your account.

4.2 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, some information may be kept for a defined period to meet legal obligations, prevent fraud or resolve disputes. Transaction records are retained for the period required by applicable legal requirements.

4.3 Response to a Data Breach

In the event of a data breach, b99bet will notify affected users as quickly as possible and take the necessary steps to mitigate the harm.

5. Sharing Data with Third Parties

b99bet does not sell, rent or exchange your personal information. However, information may be shared in a limited way in the following circumstances:

5.1 Service Provider Partners

Some information is shared with trusted third-party providers to operate our services, such as:

• Payment processing partners (bKash, Nagad, Rocket, Upay, bank transfer)
• Identity verification service providers
• Cloud storage and hosting service providers
• Customer support technology providers

The agreements with these partners include strict confidentiality provisions, and they may only use the information for the specified purpose.

5.2 Legal Obligations

In response to a court order, legal process or a lawful request from a competent authority, we may be required to disclose information in accordance with applicable law. In such cases, we will only disclose the information that is legally required.

5.3 Business Transfers

In the event of a merger, acquisition or asset transfer, user information may form part of the transferred assets. In such a case, we will notify users in advance and ensure protection equivalent to this Privacy Policy.

6. Cookies and Tracking Technologies

b99bet uses cookies and similar technologies to improve the functionality of our Platform and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the Platform. Without these, login, session management and security features will not work.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and display preferences.
• Analytical Cookies: Help us analyse Platform usage to improve our services.
• Security Cookies: Used to detect fraud and unauthorised access.

6.2 Cookie Controls

You can accept or reject most cookies through your browser settings. Keep in mind that disabling essential cookies may affect some core functionality of the Platform.

7. User Rights

As a user of our Platform, you have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will provide this information within a reasonable time of receiving your request.

7.2 Right to Rectification

If any information we hold about you is incomplete or incorrect, you may request that it be corrected. Contact our support team and we will take the appropriate steps.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, there are some limitations — certain information may need to be retained due to legal obligations, fraud prevention or ongoing legal proceedings.

7.4 Right to Object to Processing

If you object to receiving marketing communications, you may request to opt out at any time. Send us a request by email and we will act promptly.

7.5 Right to Data Portability

You may request that the information we hold about you be provided in a structured, commonly used and machine-readable format.

To exercise any of the above rights, contact our support team via 24/7 live chat or email.

8. Protection of Minors

b99bet's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We apply an age verification process at account registration. If we become aware that a minor has created an account on our Platform, we will immediately close that account and delete the associated information.

If you suspect that a minor has created an account on our Platform, please contact us.

9. Policy Changes

b99bet reserves the right to update this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify you in the following ways:

• Displaying a clearly visible notice on our Platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use our Platform after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend reviewing this policy periodically.

If you do not agree with any term of the updated policy, stop using our services and request that your account be closed.

10. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us using the method below:

To learn more about responsible gaming, terms and conditions, and other legal matters, please visit our Responsible Gaming and Terms and Conditions pages.